Spruce: Medical Communication

4.9
15.7K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

Healthcare Professionals: Start your free 14-day trial today—no credit card required.

Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.⁣⁣⁣

SPRUCE FOR HEALTHCARE PROFESSIONALS
• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!

SPRUCE FOR PATIENTS
• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity

Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!

Please visit our website at www.sprucehealth.com for more information.
Updated on
Sep 29, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Personal info, Messages and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.9
15.4K reviews
Daniel Salazar
October 13, 2025
The video call was great because it went through without interruptions or dropped signals. My experience with the other app, Telehalth did not go well because I kept getting "kicked out" of it and getting sent back to the login screen when the video call was loading, I was glad to get Spruce and not miss my health appointment.
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Integral Path Associates LLC
February 6, 2021
The biggest thing on my wish list is that the app would be able to accommodate for group therapy. Other small issues include that it doesn't have a means for me to get computer generated texts from for appointment reminders software I use and you can't merge accounts when clients change numbers. Since the pandemic, other platforms didn't have telehealth and since that time I learned there ARE differences in secured platforms. Do your research! For now, this software works for my small business.
9 people found this review helpful
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Spruce Health
February 8, 2021
Thank you so much for taking the time to provide this feedback. These are great points and we'll pass them along to our Product Team so they are aware of these needs. If you ever have more thoughts on how Spruce can work better for you, we'd love to hear them, and please feel free to send them to our team at support@sprucehealth.com. Take care!
sara lynn meyers
October 2, 2024
I keep messaging in this app, no response. Paid for a visit but she accidentally only wrote a 20 day and not a 28 day prescription. There is no number to call and no response to my messages on the app. There used to at least be a number, where you could call and talk to someone if there was an issue. Spruce used to be great. My original review was 5 stars. Now not so much. I need help and nothing. Not app related but the lack of direction on where and how to get labs done is astounding as well.
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Spruce Health
October 3, 2024
Hi Sara, it sounds like you're having an issue with your provider, not the Spruce app. The review you left is specifically for Spruce Health, the underlying engine that fuels the communication between you and your care team. If you could reconsider your review of Spruce and instead contact your primary care provider, that would be so appreciated.

What’s new

4.3.42 changes:

- Bugs fixes and other improvements

Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.

If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!