
Samantha Whisenhunt (Sammi Jo Scott)
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Edited: App just needed to be uninstalled and reinstalled. That fixed the problem immediately. Review back up to 5 Stars. Thank you HEB!....... I Used to be a wonderful app, but now it makes me login EVERY.SINGLE.TIME I open the app. I can understand the security of making me login once a day but if I just placed an order 10 minutes ago, close the app and reopen it, I have to login. That's a bit extreme. Please fix!
18 people found this review helpful
We're sorry you're having trouble with the My H-E-B app, Samantha. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this.

B P
Must manually log in to check prescriptions, as the fingerprint no longer works. No place to change this either. Have to "allow access to my account name, email, and phone number" each time I log in. Will not save in the app for some reason. Recommend making the app work like 99% of all other apps. Quick login with the method I choose (manual, fingerprint, pin, etc). And stop asking me to approve access I've approved countless times.
14 people found this review helpful
Thanks for the review, Blake. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.

Maggie
There's always something when I go to place an order through the app. You can't delete anything once ordered or at times it doesn't let you pay, the HEB's app SUCKS! NONE of the employees help either. I only get...let me give you another number. I don't want another number, I want u to fix it. You should be going to your I.T experts and tell them there are issues that need fixing ..it's not my duty to inform them. So, I went back to Walmart. No aggravation there!
Thanks for taking the time to leave us a review of the My H-E-B app. Our Partners are always working to improve the app for our customers, and we can assure you we have shared your feedback with our Partners.